FAQs
FAQ
1) Can I go to the store of ElderGen Rehab Co. Limited( hereinafter referred to as "ElderGen Rehab" ) to pick up the goods by myself?
Answer : ElderGen Rehab is currently an online store and does not have a physical store for the time being , so there is no in-store pickup service. We provide door-to-door delivery services, allowing the elderly and caregivers to select products online and complete the purchase and delivery process quickly and easily.
2) How much purchase amount can I enjoy free shipping service ?
Answer : For each order amount of $600 or more after deducting discounts, shopping gift certificates, shipping fees and shopping credits, you can enjoy free shipping service.
3 ) Are the products sold by ElderGen Rehab genuine?
Answer : ElderGen Rehab only provides genuine products, customers may able to purchase with confidence.
4 ) How many days does it take to ship after placing an order ?
Answer : Generally, the goods are shipped within 2-5 working days ; it is not ruled out that the delivery time may be delayed by 2-3 days due to holidays(such as Christmas, New Year's Day, Lunar New Year, Easter, etc.).
If an item is out of stock or takes a long time to be shipped, we will contact you when confirming the order.
If we are unable to contact you and the order cannot be confirmed, your order will be cancelled.
5 ) For delivery, will the delivery staff call the recipient before delivery?
Answer : Yes. In order to avoid affecting the delivery time, the recipient is suggested to alert for the phone number and to answer calls from us (ElderGen Rehab caller ID is 2126 7997).
6 ) Can it be delivered to hospitals or institutions?
Answer : Yes. Please communicate with the institution in advance, and when checking out, enter the resident's full name in the recipient name, and enter the institution address, ward, bed number and other information in the recipient address.
7) Will ElderGen Rehab accept bulk orders from organizations, institutions and homes?
Answer : Certainly. If you would like to request a quotation, payment method and other information for large orders, please contact us by email to enquiry@eldergenrehab.com. Please indicate your organization's name in the email subject for follow-up.
If you can't find the answer you need, please contact us at
Whatsapp: 6611 2964
Email: enquiry@eldergenrehab.com
Service hours : Monday to Saturday 11:00 – 20:00 ( except public holidays )
Our company reserves the right of final interpretation of all the above terms.
The above content is subject to any change without prior notice.